Work Experience

Instructional Designer - Entrata | 2024-Present

• Created and audited courses for Entrata products.

• Led the team to migrate to new software platforms to improve quality and efficiency.

• Introduced a new library of industry focused courses.

• Spearheaded changes to our organization tools and communication methods.

Senior Instructional Designer - Brightcove | 2022-2024

• Managed team of instructional designers.

• Led the creation of a customer facing academy system to improve product knowledge.

• Led initiative to transition to a new learning management system.

• Created documentation for our online knowledge base.

• Set design standard and style guide for all training content.

Instructional Designer - Lendio | 2020-2022

• Redesigned training materials to improve efficiency and better align with brand

guidelines

• Launched major training program within a week to train over 1000 new hires in two

months.

• Maintained reference materials and knowledge base for sales department.

• Led initiative to transition to a new learning management system.

Senior Manager Learning & Development - Simply Mac | 2016-2020

• Designed and deployed all training content for customers and employees.

• Built a new hire training program from scratch that shortened on-boarding time and

improved time to competency.

• Made ongoing training more collaborative and less self-paced, which improved

quality of training.

• Managed a team of trainers and instructional designers to improve their skills and

quality of training being delivered.

• Created a new product knowledge training program.

• Managed the migration and upkeep of and LMS system.

Training Manager - Apple | 2010-2016

• Analyzed performance and coached a team of trainers.

• Created new employee training focused on product knowledge.

• Focused on business trends to make sure trainers were offering most effective

training.

• Facilitated training for new hires, new trainers, and new technicians.

• Managed teams that exceeded all performance metrics.

Trainer - Apple | 2005-2010

• Facilitated training with customers in one-on-one and group environments.

• Facilitated new hire and product training to employees.

• Created training materials to improve employee knowledge.

• Developed methods to improve store performance and efficiency.